About Port Washington Water Damage Pros

Port Washington Water Damage Pros is a water damage restoration service for homes and businesses in Port Washington, NY and the towns around it. We answer calls 24/7, and licensing and insurance details should be confirmed on the call before any work is approved. This page explains how we work and where our work stops.

How the 24/7 line works

When you call, a dispatcher asks where you are, what happened and whether anyone is at risk. You get immediate safety instructions, such as where to shut off water or when to stay out of a room. Same-day response is offered when available.

The line is the same at 3 a.m. on a holiday as at noon on a weekday. If the situation involves electricity or gas, we ask you to call 911 or the utility first.

What we do and what we do not

Being clear about limits saves you time.

Standards worth asking about

ANSI/IICRC S500 covers professional water damage restoration, and S520 covers mold remediation. They are published industry standards, not a badge we claim to hold. A fair question for any restoration company is whether its crews follow the S500 standard and how that shows up on your job.

Mold work in this state is split in two: one licensed person assesses, and a different licensed person remediates.

How scope and price are explained

The plan comes first: what is wet, what has to come out, which equipment goes in and roughly what the rebuild involves. Price is explained at the same time, so nothing is a surprise on the invoice.

You can ask for an inspection and assessment with no obligation to proceed. For more on the services, see the services index, or read where we work on the service area page.

What to expect on a first call

Every job starts the same way, whether it is a burst supply line at midnight or a stained ceiling that has been getting worse for a week.

Why the Port Washington peninsula gets its own site

Manhasset Bay forms the hamlet's western edge and Hempstead Harbor its eastern, since it sits on the Cow Neck Peninsula. Jurisdiction on the peninsula is patchy: the Town of North Hempstead covers the unincorporated parts, villages such as Baxter Estates and Manorhaven have their own halls, and Port Washington North does too. That split matters because permits for rebuild work depend on which one covers your street.

Water here comes from the Port Washington Water District, which draws on wells in the Glacial, Port Washington, Magothy and Lloyd aquifers, so a leak shows up on a metered bill. We write about these local details because a restoration plan that ignores who issues permits, or who supplies your water, leaves homeowners with extra phone calls at the worst time.

Limits we state plainly

Clear limits help you decide who else to call.

• We restore after water damage. A plumber repairs the pipe, a roofer repairs the roof and a waterproofing contractor handles the cause of a wet foundation.
• We do not give legal, insurance or medical advice. Policy questions go to your insurer. Health questions go to a physician.
• We do not restore documents or photographs. A conservator or document restoration service handles that work.
• We do not promise an insurer's decision. We document the loss so your claim has clear records.
• We do not offer equipment rentals. Drying equipment needs monitoring, so it runs as part of a job.

Frequently asked questions