The fastest way to reach us is to call the 24/7 line. We take calls by phone only, so there is no form to fill out and nothing to wait on. Our address is 101 Shore Road, Port Washington, NY 11050, and for non-urgent questions you can write to [email protected].
The fastest way to reach us is the phone. Call (516) 845-9582 any hour. Email goes to [email protected] for non-urgent questions.
What to have ready when you call
You do not need everything, but these details help the dispatcher.
- The address where the water damage is.
- Where the water came from, if you know.
- Whether the source has been shut off.
- Which rooms or floors are wet.
- Roughly when the water started.
- The name of your insurance company, if you plan to file a claim.
- Photos you have already taken, if any.
While you wait
A gas odor, sparks or a buzzing sound near wet wiring means you get out and call 911 or the utility, then us. Stay out of rooms with standing water near outlets. Stay away from the electrical panel unless the floor beneath it is dry. In a sewage backup, keep children and pets away and do not touch the water.
Other ways to reach us
Email is fine for questions that are not urgent, like asking about a service or a coverage area. For anything active, call. We would rather answer the phone than a message about a wet ceiling that is still dripping.
If you are not sure which of our pages fits your situation, browse the services index first or ask the dispatcher.
Frequently asked questions
Is the phone line really open 24/7?
Yes, including nights, weekends and holidays. Same-day response is offered when available.
Can I request service online?
No. We are call-only so a person can ask the right questions right away.
Do I need to know the cause before I call?
No. Describe what you see, and we will help figure out the next step.
Ready when you are. Call the 24/7 line.
☎ Call (516) 845-9582